Help with DinkCard payments, cards and digital orders

I cannot sign in or verify my account

Make sure you're using the email address registered on the account and complete any email confirmation required at registration. If you forgot your password, use the official password recovery flow rather than creating duplicate accounts.

Identity verification may require matching legal names, valid documents and provider checks. A pending review does not automatically mean your documents were rejected. Check the actual status within your account.

My payment or account credit has not appeared

Do not immediately repeat the transfer. First check the transaction history, gateway status and the exact reference used at checkout. A payment return screen may close before the processor sends its final settlement notification.

If funds were deducted but the order remains unpaid, contact support using the reference and approximate time. Do not send a full card number, password or one-time verification code.

My virtual card was declined

Check whether your card is active, whether the available card balance covers the full charge plus applicable fees, and whether the merchant accepts the card's region and payment type.

Use the card's actual billing address, confirm any required online-payment controls and avoid rapid repeated retries. If the charge is unfamiliar, freeze the card where available and report it promptly.

My eGift or subscription is pending

Check the relevant My Orders page for the latest supplier and payment state. Digital delivery may be instant or reviewed manually depending on the product.

For delivered gift codes, use the merchant's redemption instructions and keep the code private. If activation or delivery fails, support needs the order reference to reconcile it safely.

How to contact DinkCard

Use signed-in support to keep account questions connected to your history, or contact [email protected] through the Contact page. For urgent security concerns, use [email protected].

Explain the issue clearly and include only safe identifiers such as the order reference, time, amount, and last four digits if needed. Never provide your CVV, full card number, PIN or login password.

Frequently asked questions

Does support need my password?

No. Do not share passwords, PINs, CVV or one-time codes with anyone claiming to provide support.

Should I retry a pending payment?

Check the original payment state first. Retrying may create a second order or charge.

Are completed digital products refundable?

Not always. Refer to the published refund policy and the terms of the individual product.

How do I check current fees?

Use the live checkout quote and fee disclosure, not a message or screenshot from another customer.