Contact DinkCard support safely
For payment, verification, card or digital-order questions, DinkCard offers account-linked support and published contact routes. Please do not include card security details or passwords in your message.
Before you contact us
For an order question, open My Orders and copy the order reference, service name, approximate payment time and latest status. For a card authorization issue, note the merchant, amount and date without sharing the full card number.
For verification issues, describe the status shown on your account. Do not email sensitive identity photographs to arbitrary addresses or individuals; use the secure upload process if requested through the product. If you are uncertain which team is responsible, begin with the official support email and include the name of the service affected. Staff can direct the request without exposing private account information.
Official support channels
Send account and purchase questions to [email protected] or open a support case from your signed-in account. Security concerns can be sent to [email protected].
The published Contact page also provides current telephone and Telegram routes. Check this page directly before contacting a social-media account because impersonators may copy brand logos.
What support can and cannot promise
Our support team can help identify an order or report problems to a provider. Some outcomes depend on external payment processors, card issuers or digital-supply partners.
A completed charge, delivered digital code or merchant authorization cannot always be reversed. Refunds follow applicable terms and evidence of the payment or fulfillment state.
Frequently asked questions
Should I send a card screenshot?
Avoid showing the full number, CVV, expiry details or other credentials. Provide the transaction reference instead.
Which email should I use for a card security concern?
How do I find an order reference?
Open the order or transaction history inside your DinkCard account.